How to contact us

Bridgeway Connect is committed to clear, ethical, and accountable service delivery.

Whether you have feedback, a complaint, a question about a purchase, or a request relating to your personal data, this page explains how to contact us and how we handle each type of request.

What you can contact us about

You can use this page to contact us about:

  • General comments or compliments

  • Concerns or complaints about our services

  • Disputes relating to purchased products or services

  • Questions about eligibility assessments or advice provided

  • Requests to access, correct, or delete personal data we hold

  • Withdrawal of consent or communication preferences

  • Any other concern relating to Bridgeway Connect

How we handle feedback and complaints

We follow a structured, proportionate approach to reviewing feedback and resolving issues.

  1. Acknowledgement
    We confirm receipt of your message, usually within 2 working days.

  2. Review
    We review the information provided and, where relevant, the associated service, assessment, or purchase.

  3. Clarification (if needed)
    We may contact you to request additional information to ensure accuracy and fairness.

  4. Response
    We provide a clear written response explaining our findings and any action taken.

  5. Resolution or next steps
    Where appropriate, we outline corrective action, escalation options, or regulatory rights.

If your message relates to a purchased product or service (for example, a paid assessment, document review, or coaching session), please include:

The email address used at purchase

The receipt or reference number (if available)

A brief description of the issue

This helps us locate the correct record and respond accurately.

Purchased products or services

Under UK data protection law, you have the right to:

Request access to personal data we hold about you

Request correction of inaccurate data

Request deletion of data where applicable

Withdraw consent or restrict processing in certain circumstances

You can submit these requests using the form below.
We may need to verify your identity before acting on certain requests.

Requests relating to personal data

For more information, please see our Privacy Policy